Standard Terms & Conditions

Standard Terms
& Conditions

Services Fine Print

Services
Fine Print

Software Policy & Requirements

Software Policy
& Requirements

RailComm Software Policy & Requirements

RailComm Software
Policy & Requirements

Current Supported Architecture

All DOC Systems require, at a minimum, two server class computers running:

  • Microsoft Windows Server OS
  • Microsoft Internet Information Services (IIS), depending on DOC modules required
  • Microsoft SQL Server

Additionally, a separate server with a Microsoft Windows Server OS and Microsoft SQL Server is required to maintain database availability.

All DOC Systems require, at a minimum, one workstation class computer running:

  • Microsoft Windows OS

Additional workstations may be added to support additional users.

All computers must be configured as a single domain.

DOC Software Support Policy

At the time of system purchase, DOC Software customers with on-premise systems will be given pricing to purchase a software maintenance and technical support agreement that includes yearly software upgrades.  Hosted agreements automatically include software maintenance and technical support.

All on-premise customers with software maintenance agreements will be updated with a frequency of one update per year unless otherwise specified in the agreement, resulting in their software remaining under support.  This requires all computer hardware and operating system and database software being within the Operating System and SQL Support Policy Guidelines.

All hosted customers will be updated with a frequency of one update per year unless otherwise specified in their agreement, resulting in their software remaining under support.

In order to provide the best support experience possible and allow RailComm to innovate with new technologies, should an on-premise customer choose not to purchase a maintenance contract with a yearly upgrade option, a specific version of the DOC Software will go through the following lifecycle:

Months after version release

Support Period

Notes

0-12

Warranty

Part of original contract.  Warranty items only with Technical Support during office hours only and no service level guarantee.

13-24

Support

 Technical support and software patches are not available.  Initiating a Software Maintenance and Technical support agreement is available with an additional charge to cover the previously unsupported periods.

25+

End of Life

Technical support and software patches are not available.  Initiating a Software Maintenance and Technical Support Agreement is no longer offered. To initiate a Software Maintenance and Technical Support Agreement a new license purchase may be required.

RailComm reserves the right to upgrade the software version in order to correct defects discovered during the Warranty period.  Any hardware, operating system, or third party software upgrades required for the software upgrade will be at customer’s expense.

For any features or software changes requested by the customer, RailComm reserves the right to upgrade the DOC software version, which may result in non-related functionality changes.  Prior to feature development, the customer may request a list of changes that will affect their system.  RailComm has system changes available in the form of DOC Version Release Notes, which will be provided upon request.

RailComm is responsible for the DOC software application, and incidental operating system support related to the DOC software application.

The customer is responsible for the following:

  • Providing RailComm personnel direct remote access to each on-premise computer that uses the DOC software application.
  • All underlying network architecture and infrastructure.
  • Hardware maintenance for each on premise server, and workstation that uses the DOC software application.
  • Hardware troubleshooting for each on-premise server, and workstation that uses the DOC software application.

Operating System and SQL Support Policy

A version of DOC will be supported on versions of Microsoft Windows up to 3 years prior to expiration of Microsoft Extended Support for a given operating system, or until two replacement versions of Windows have been released, whichever comes first.

New versions of Microsoft Windows will be supported by DOC within 6 months of the OEM release data, after they pass our Quality Assurance process.  RailComm reserves the right to delay support for a new version of Microsoft Windows or Microsoft SQL Server if changes in either product prevent it from passing our Quality Assurance process without significant modifications to RailComm software.

DOC will supported the three latest SQL versions on supported operating systems.

The reference table below reflects the above policy with server operating systems:

Windows Server OS

First Supported

DOC Version

Last Supported

DOC Version

Supported SQL Versions

Server 2003 R2

Pre-Version

0024.0 (January 2010)

2008 R2

Server 2008

0006.0 (Jan 2009)

1419.01 (May 2014)

2014, 2012,2008 R2

Server 2008 R2

20.06 (April 2010)

1717.00 (April 2017)

2014, 2012,2008 R2

Server 2012

Not Supported

Server 2012 R2

1419.01 (May 2014)

2001.00 (January 2020)

2016, 2014, 2012

Server 2016

1717.00 (April 2017)

2401.00 (January 2024)

2016, 2014

 

The reference table below reflects the above policy with workstation operating systems:

Windows Workstation

OS

First Supported DOC Version

Last Supported DOC Version

Vista or Previous

Not Supported

Windows 7

20.06 (April 2010)

1717.00 (April 2017)

Windows 8

Not Supported

Windows 8.1

1419.01 (May 2014)

2001.00 (January 2020)

Windows 10

1717.00 (April 2017)

2341.00 (October 2023)

 

Web Browser Policy

Web browsers are only supported when running on Microsoft Windows.  Official support is not offered for web browsers on iPads, smart phones, or and other devices.

For DOC Reporting and other web-based applications:

  • Google Chrome: Latest version (automatic updates must be enabled)
  • Microsoft Internet Explorer: Internet Explorer 11
  • Microsoft Edge: Latest version (automatic updates must be enabled)
  • Firefox: Latest version (automatic updates must be enabled)

All browsers must have cookies and JavaScript enabled.

DOC System Licensing Policy

A license must be purchased for each computer on which any DOC software is installed.

DOC System Windows Updates Policy

Microsoft Windows Updates provide important security and bug fixes to the system software on computers running Microsoft Windows. 

Customers must contact support to determine which Microsoft Windows Updates are supported by the current DOC System.

Applying a Windows Update prior to approval by RailComm will be at the customer’s risk. 

Policy Effective Versions

This policy is in effect for DOC Systems with major version 1603 (released January 8, 2016) and later.

What this policy does not cover

This policy does not cover RailComm iNsight-based products, RailComm TIM Forms products, or any other RailComm product not specifically mentioned above.

This information is subject to change without notice. Last updated: 1/31/2018

Login with RailComm