Standard Terms & Conditions

Standard Terms
& Conditions

Services Fine Print

Services
Fine Print

Software Policy & Requirements

Software Policy
& Requirements

RailComm Software Policy & Requirements

RailComm Software
Policy & Requirements

Platform End of Life Policy

Microsoft Windows and SQL Server Policy

Versions of Microsoft Windows and Microsoft SQL Server will be supported for 5 years from the OEM release date or until the OEM end-of-life date, whichever comes first. Additionally, RailComm will support versions of Microsoft Windows and Microsoft SQL Server for at least 2 years after the start of support of the replacement version.

New versions of Microsoft Windows and Microsoft SQL Server will be supported within 6 months of the OEM release data, after they pass our Quality Assurance process. RailComm reserves the right to delay support for a new version of Microsoft Windows or Microsoft SQL Server if changes in either product prevent it from passing our Quality Assurance process without significant modifications to RailComm software.

Web Browser Policy

The following web browsers are supported:

  • Google Chrome
  • Microsoft Internet Explorer

The latest version of Google Chrome will be supported (which automatically updates whenever a new version is detected). The current and previous major version of Microsoft Internet Explorer will be supported.

DOC System Requirements

RailComm’s DOC System is subject to our Standard Software License Agreement.

Operating Systems
Version OEM Release Date Start of Support Date End of Support Date
Windows Server 2008 R2 10/22/2009 12/01/2011 10/18/2016
Windows Server 2012 R2 10/18/2013 10/18/2014 10/18/2018
Windows 7 10/22/2009 12/01/2011 07/28/2016
Windows 8.1 10/18/2013 07/28/2014 10/18/2018

Note: The DOC System does not support Windows Server 2012 or Window 8.

SQL Server
Version OEM Release Date Start of Support Date End of Support Date
Microsoft SQL 2012 SP2 10/18/2013 07/28/2014 10/18/2018
Microsoft SQL 2014 06/05/2014 07/28/2014 06/05/2019

Note: Only Standard and Enterprise Editions are supported. SQL Server may only run on Windows Server. SQL Express Edition is not supported.

Web Browsers

Web browsers are only supported when running on Microsoft Windows. Official support is not offered for web browsers on iPads, smart phones, or and other devices.

For DOC Reporting:

  • Microsoft Internet Explorer: Internet Explorer 11 and Internet Explorer 10

For all other web-based applications:

  • Google Chrome: Latest version (automatic updates must be enabled)
  • Microsoft Internet Explorer: Internet Explorer 11 and Internet Explorer 10

Note: All browsers must have cookies and JavaScript enabled.

This information is subject to change without notice. Last updated: 10/23/2014